Question 1

Do you offer returns?

Accepted Answer

We don't offer returns. We provide a 10-day replacement policy from the date of delivery for items that are defective or damaged. Items must be unworn, unwashed, with original tags attached. Email support@pomelow.in with your order ID and photos to initiate.

Question 2

How long does shipping take?

Accepted Answer

Orders are processed within 2 business days. Standard shipping then takes 7-10 business days across India.

Question 3

What sizes do you offer?

Accepted Answer

We offer sizes from S to XL. Please check our size guide on each product page for detailed measurements.

Question 4

Do you offer international shipping?

Accepted Answer

Currently, we only ship within India. We're working on expanding to international markets soon.

Question 5

How can I track my order?

Accepted Answer

Once your order ships, you'll receive a tracking number via email. You can use this to track your package on our website or the courier's website.

Question 6

What is your refund policy?

Accepted Answer

Refunds are only issued if a replacement is not available for your size. Once confirmed, refunds are processed within 7-10 business days to your original payment method.

Get in touch.

Get in touch.